Metro United Way 2-1-1
- Get help now! Use 2-1-1 online.
- About Metro United Way 2-1-1
- What to do if you get a busy signal when calling
- Frequently Asked Questions (FAQs)
- 2-1-1 Service Area
- Order Promotional Materials (PDF)
- Download and view our public service announcement (.wmv file)
Metro United Way thanks Seven Counties Crisis and Information Center! The staff at Seven Counties answers all of the 2-1-1 calls: 24 hours a day, 7 days a week.
About Metro United Way 2-1-1
The mission of 2-1-1 is to connect people with needed services.
Every hour of every day, someone in the Metro Louisville area or surrounding counties is in need of help, from finding substance abuse assistance to securing quality care for a child or an aging parent. There are so many agencies, services and help lines that people often don't know where to turn. 2-1-1 is changing that!
2-1-1 is an easy to remember number that connects people to important services, community needs and civic involvement opportunities. The 2-1-1 information and referral system is already in use across the nation and serves 192 million Americans- more than 65% of the population! Currently, there are 209 active 2-1-1 systems covering all or part of 41 states.
2-1-1 Service Area
Metro United Way 2-1-1 serves three counties in Indiana (Clark, Floyd, and Harrison) through a partnership with Indiana 2-1-1 and nine in Kentucky (Bullitt, Carroll, Jefferson, Henry, Nelson, Oldham, Shelby, Spencer and Trimble). Anyone can dial 2-1-1, speak to a trained counselor and receive information on the services they need.
Residents in the 2-1-1 service area will benefit by having access to information about services in many vital areas:
- Basic Human Needs
- Employment Supports
- Children, Youth and Families
- Support for Older Citizens and Persons with Disabilities
- Volunteer Opportunities and Donations
Benefits of 2-1-1
- One call gives you access to resources throughout the community.
- No more wasted time trying to find the right resource(s)
- 2-1-1 is a confidential call.
- 24-hour/7-days-a-week availability: 2-1-1 is always there.
- 2-1-1 is an easy way to find or give help in your community.
- Keeps the 9-1-1 system focused on emergency calls
^TOP
If you get a busy signal when calling...
If you get a busy signal when calling 2-1-1, please document the date and time that you called, and report to your phone company that you could not get through to 2-1-1. Please share this information with Metro United Way as well by calling (502) 292-6149.
^TOP
Frequently Asked Questions (FAQs)
- What is the purpose of 2-1-1?
- Does 2-1-1 take the place of 9-1-1?
- What does 2-1-1 do for the community?
- Will 2-1-1 save money?
- Will 2-1-1 replace existing agencies?
- Will call centers have trained employees?
- Can 2-1-1 track information?
^TOP
What is the purpose of 2-1-1?
2-1-1 is an easy-to-remember, three-digit number that will simplify and organize the process of connecting people to important services, community need and civic involvement opportunities.
Does 2-1-1 take the place of 9-1-1?
No. 2-1-1 will help reduce non-emergency calls to 9-1-1.
What does 2-1-1 do for the community?
2-1-1 connects people to professionals trained in navigating the confusing maze of health and human services. These services address diverse needs such as childcare, domestic violence, emergency shelter, clothing, healthcare, legal aid, substance abuse treatment, support groups, senior care, and transportation.
Will 2-1-1 save money?
Yes! 2-1-1 has the potential to save the government and non-profit dollars by eliminating duplication of services, reduction of misdirected calls, and reducing the need for many specialized 800 numbers.
Will 2-1-1 replace existing agencies?
2-1-1 will not replace existing agencies. In fact, 2-1-1 helps agencies by connecting them with people who may need their services.
Will call centers have trained employees?
Metro United Way uses a rigorous process that meets national 2-1-1 standards and guidelines when approving the application of a Call Center. Call Centers will be required to be accredited by the Alliance of Information and Referral Agencies (AIRS), which includes an external professional review of a program’s service delivery, resource database, reports and measures, cooperative relationships and governance.
Can 2-1-1 track information?
2-1-1 can track and record information from its callers, resulting in rich aggregate data about the types of calls a Call Center receives, the people who make the calls, what resources are currently available and where they are located. This information is of great value to a community.
^TOP