Metro United Way 2-1-1
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What is 2-1-1?
Every hour of every day, people in our community need help, from finding substance abuse assistance to securing quality care for a child or an aging parent. There are so many agencies, services and help lines- it's hard to know where to turn. 2-1-1 is changing that!
2-1-1 is a single number to call when you don't know who to call. This easy to remember phone number connects people to health and human services, community needs and civic involvement opportunities. Calls to 2-1-1 are free, confidential and available 24/7.
2-1-1 is not an automated system! Calling 2-1-1 connects you with real people trained in navigating the maze of health and human services. These services address many needs such as employment support, shelter from domestic violence, clothing, healthcare, legal aid, substance abuse treatment, transportation and so much more.
2-1-1 does not replace existing agencies or services. 2-1-1 supports both nonprofit and government agencies by connecting them with people who may need their help. 2-1-1 works daily to update and maintain the best possible information on community resources, including working with the Louisville Metro Call 311. Agencies can inform 2-1-1 of updated information on their programs through the 2-1-1's online Community Resource Database at any time.
During a disaster, storm or crisis, 2-1-1 supports 911 and Emergency Management operations by providing non-emergency information. This helps keep 911 available for true emergency calls.
Special thanks to Louisville Metro Government for their partnership grant support of 2-1-1!
Metro United Way 2-1-1 Service Area
Metro United Way 2-1-1 serves three counties in Indiana through a partnership with Indiana 2-1-1 and nine in Kentucky.
| Clark (IN) | Bullitt (KY) | Oldham (KY) |
| Floyd (IN) | Carroll (KY) | Shelby (KY) |
| Harrison (IN) | Henry (KY) | Spencer (KY) |
| Jefferson (KY) | Nelson (KY) | Trimble (KY) |
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If you get a busy signal when calling...
If you get a busy signal when calling 2-1-1, please document the date and time that you called, and report to your phone company that you could not get through to 2-1-1. Please share this information with Metro United Way as well by calling (502) 292-6149.
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